Our return policy.
If you are not satisfied with any product and wish to return it, we’ll be happy to take it back.
- For all products, we accept returns made within 15 days from the date of receipt of product
- The products should be unused and in the same condition you received them; in their original packaging with all tags
- Size exchanges/store credits will be given in case of any returns for products purchased using any promotional codes or sale products. All returns will be accepted against the original order only once. Return will not be accepted for any previous exchanges or in cases where vouchers and coupon codes have been used
- No exchange, refund or return will be accepted for any product sold in GOSF sale
How to return products to Pheddies?
To begin return, just follow these steps:
- Email us at Pheddies.email@example.com with the order details and request return
- Pack the merchandize in the same box with all tags, stickers and original invoice
- You will receive a call back from us within 48 hours of your request with return details
- Customers have to return the products themselves. The order needs to be sent back to the following address: Pheddies, Kanakia Residence, 8 Lee Road, Kolkata 700020, India
- Once we receive the shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are in proper condition
- Once the refund has been approved, we will refund the money or exchange the product as requested
If you have ordered a size too small or too big- we will replace it for you if we have the product in stock. Follow the process outlined in the return policy and place a new order on www.pheddies.com
- Refund policy
From the date of receipt of product we will take 10 days to process your refund via online transfer to your account or cheque. The amount paid for the product(s) will be refunded. Please note that the amount paid for shipping will not be refunded.
- To cancel order?
After placing an order on Pheddies, if you wish to cancel the order, please email us at Pheddies.firstname.lastname@example.org within 24 hours with the order details. As long as your order has not been processed, we can cancel it and refund your amount. Once the order has been processed, it cannot be cancelled.